Refund policy
We have a 30-day return policy, which means you have 30 days after receiving the item to request a return.
The item must be in the same condition you received it, unused, with tags and in its original packaging, in order to be accepted for return. You will also need the receipt or proof of purchase.
To initiate a return, contact us at leyesviejas@gmail.com, and we will help you with the process.
Where the return should be sent depends on where you are located:
- In Spain, France, Italy, and Portugal, it should be sent to Travessía Prat de la Riba, 91-95. 08849 Sant Climent de Llobregat, Barcelona, Spain.
- In the rest of Europe, send it to Lidostas Parks, Marupes novads, Latvia LV-2167.
- In the United Kingdom, send it to Antar 2, 1 Headway Road, Wolverhampton, WV10 6PZ.
- In the United States and Mexico, send it to 217 Wrangler Drive, Coppell, Texas 75019.
- In South America, to Rodovia Santos Dumont, 4791 (Antigo KM. 3.5). Warehouse 111, Shed 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brazil.
- In Canada, send to Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada.
- In Australia, send to 40 Tanimbla Street, Kedron, Queensland 4031, Australia (for clothing orders), or to 338 Albert St, Brunswick, VIC 3056, Australia (for non-clothing orders).
- In Japan at Komiyaji 817-3. Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan (for clothing orders) or at Ibe 15. Kunogi, Nakanoto, Kashima, Ishikawa prefecture, 929-1801 Japan (for non-clothing orders).
If you have an account, it is easier to submit a return request.
Click on the profile icon in the store menu or go to the refund or return policy page and request a return.
1. Log in to your account:
a) In the “Email” field, enter your email address and click “Continue.”
b) In your email account, open the email sent to you by our store and copy the six-digit verification code displayed in it.
c) Return to the online store and enter the six-digit verification code.
2. Click the “Request Return” button for the order you wish to return.
3. If your order contains more than one item, select the items you wish to return.
5. Select a reason for the return and add a note for the store.
6. Click on “Request a return.”
7. If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. Once the product has been returned, you will receive a refund.
For any questions about returns, you can contact us at leyesviejas@gmail.com.
Damages and problems
Please check your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the problem and resolve it.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom-made products (like special orders or personalized items), and personal care items (like beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase of the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As in the previous case, the item must be in the same condition as when you received it, unused, with the tags and in its original packaging. You will also need to have the receipt or proof of purchase.
Refunds
We will inform you when we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card issuer to process and post the refund.
If it has been more than 15 business days since we approved your return, please contact us at leyesviejas@gmail.com.
The item must be in the same condition you received it, unused, with tags and in its original packaging, in order to be accepted for return. You will also need the receipt or proof of purchase.
To initiate a return, contact us at leyesviejas@gmail.com, and we will help you with the process.
Where the return should be sent depends on where you are located:
- In Spain, France, Italy, and Portugal, it should be sent to Travessía Prat de la Riba, 91-95. 08849 Sant Climent de Llobregat, Barcelona, Spain.
- In the rest of Europe, send it to Lidostas Parks, Marupes novads, Latvia LV-2167.
- In the United Kingdom, send it to Antar 2, 1 Headway Road, Wolverhampton, WV10 6PZ.
- In the United States and Mexico, send it to 217 Wrangler Drive, Coppell, Texas 75019.
- In South America, to Rodovia Santos Dumont, 4791 (Antigo KM. 3.5). Warehouse 111, Shed 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brazil.
- In Canada, send to Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada.
- In Australia, send to 40 Tanimbla Street, Kedron, Queensland 4031, Australia (for clothing orders), or to 338 Albert St, Brunswick, VIC 3056, Australia (for non-clothing orders).
- In Japan at Komiyaji 817-3. Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan (for clothing orders) or at Ibe 15. Kunogi, Nakanoto, Kashima, Ishikawa prefecture, 929-1801 Japan (for non-clothing orders).
If you have an account, it is easier to submit a return request.
Click on the profile icon in the store menu or go to the refund or return policy page and request a return.
1. Log in to your account:
a) In the “Email” field, enter your email address and click “Continue.”
b) In your email account, open the email sent to you by our store and copy the six-digit verification code displayed in it.
c) Return to the online store and enter the six-digit verification code.
2. Click the “Request Return” button for the order you wish to return.
3. If your order contains more than one item, select the items you wish to return.
5. Select a reason for the return and add a note for the store.
6. Click on “Request a return.”
7. If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. Once the product has been returned, you will receive a refund.
For any questions about returns, you can contact us at leyesviejas@gmail.com.
Damages and problems
Please check your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the problem and resolve it.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom-made products (like special orders or personalized items), and personal care items (like beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase of the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As in the previous case, the item must be in the same condition as when you received it, unused, with the tags and in its original packaging. You will also need to have the receipt or proof of purchase.
Refunds
We will inform you when we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card issuer to process and post the refund.
If it has been more than 15 business days since we approved your return, please contact us at leyesviejas@gmail.com.